• Generalities

IBERCOTTON S.A., with registered office at Diagonal Plaza 15, 50197 Zaragoza (Spain), will carry out the management of the purchase of the products that Clients make on the Website, the processing of orders and the management of payments. Therefore, IBERCOTTON S.A. acts as a seller of the products offered through the Website (hereinafter “The Seller”).

The public to whom the series of products available on the Website is directed is made up only of customers of legal age with habitual residence in the territory of Spain, Europe and any city in the world for which they can provide a valid delivery address in said territory. The Consumer is legally understood to be the natural person who enters into a legal transaction for purposes unrelated mainly to his commercial and business activities in his capacity as an independent contractor (hereinafter “The Client”).

The company that provides customer service regarding the Website, on behalf of “The Seller”, is IBERCOTTON S.A., with registered office at Diagonal Plaza 15, 50197 Zaragoza (Spain); and with which “The Client” can contact to send inquiries, requests and claims.

These Legal Conditions, in the version applicable on the date an order is formulated, govern the relationship between “The Seller” and “The Customer”, and are applicable to transactions carried out on the Website in Spain. When placing an order, “The Client” can access the Legal Conditions through the links on the Website, save them on their computer and obtain a printed copy of them..

  • About BeMask-Pro

Be Mask-Pro is a hygienic mask treated with Silverplus, an innovative silver ion-based finish, whose antibacterial properties have been tested and approved according to the European Regulation CWA 17553: 2020 (E). Aitex Certification: 2020TM2954.

Allows up to 60 washes. Not suitable for medical or surgical use. No refunds.

  • Orders management

The Website constitutes merely a request to “The Client” to make an offer aimed at entering into a contract for the purchase of goods that are presented on the Website.

“The Customer” may choose items from a series of “The Seller” products and add them to the shopping cart. ” By going to the shopping cart page and confirming the order, “The Customer” makes a binding offer to purchase the products that are in their shopping cart (“The Order”). Before placing “The Order”, “The Customer” may view and modify the details of his Order. at any time by going to the shopping cart page.

After submitting “The Customer” your Order, you will automatically be sent an acknowledgment of receipt by email with a summary of the details of your Order. This automatic acknowledgment of receipt will not constitute acceptance of the offer of “The Customer” by “The Seller”; rather, it will merely document the fact that “The Seller” has received the Order from “The Customer”.

The binding purchase contract will be deemed to have been concluded when “The Seller” accepts the Order from “The Customer”. “The Seller” will have the right to accept the offer from “The Customer” within 7 days of receiving it, although he will not be obliged to accept it. The Seller expresses its acceptance by sending “The Customer” the confirmation of dispatch by email.

The contract is concluded in Spanish. «The Seller» will keep a copy of the conditions of the contract (which consists of the Order, the Legal Conditions, the shipping confirmation and the contract confirmation), and will provide it to «The Client» in compliance with the regulations relating to Consumers and Users . The registered “Client” may review the status of their orders in the personal area of ​​”My Account”.

«The Client» agrees to receive an electronic invoice. The electronic invoice will be provided to «The Client» within his personal area of ​​«My Account».

  • Shipping, prices and payments

  • Shipping

The goods will be delivered to “The Customer” at the delivery address provided. Delivery is available within Spain (Peninsula and Balearic Islands, Canary Islands, except Ceuta and Melilla), in Europe and anywhere in the world that the client requests. The charges corresponding to customs and local taxes in the Canary Islands must be paid by the customer at the time of receiving the shipment. As well as other taxes attributable abroad.

“The Seller” will notify the Customer of the delivery period during the processing of the order and in the confirmation of shipment. Additional information on delivery options, carriers used and the delivery procedure can be viewed on the information pages of the Website.

Once the products have been delivered to the carrier, “The Customer” will receive an email from “The Seller” confirming the shipment. Delivery to “The Customer” shall be deemed to have been made at the time the carrier has made the products available to “The Customer” and the latter has signed the delivery document. Before receiving the merchandise and signing the delivery document to the carrier, “The Customer” must carefully check that the packaging does not have any bumps that could lead to deterioration of the products. If this is the case, it will be necessary for the customer to reject the delivery, or at least to reflect the damage to the packaging in the delivery document and notify “The Seller” of this incident.

If “The Seller” could not meet the delivery deadline for reasons beyond its control (non-availability of products, for example, due to the omission of delivery by the supplier of “The Seller” or due to force majeure), it will notify the Customer without delay and will specify, where appropriate, the new expected date for delivery. If the new delivery period is not acceptable to “The Client”, the products are not available either in the new delivery period, or they are not available at all, each of the parties will have the right to terminate the contract regarding the products. affected; in this case “The Seller” will reimburse “The Customer” for the payments that it has already made. The rights of the parties, provided for by law, will not be affected.

  • Prices

All prices indicated on the Website of “The Seller” include the current value added tax in force.

“The Seller” will communicate to “The Customer” in the order form (where appropriate) the amount of shipping costs, as well as any other additional costs, immediately before the Order is formulated. “The Customer” will bear the shipping costs and the additional costs communicated.

  • Payment

“The Seller” will accept only the forms of payment indicated during the processing of the order.

The goods will remain the property of “The Seller” until “The Customer” has paid the purchase price in full.

  • Returns

Consumers have a fundamental right of withdrawal provided for by law in cases of distance selling. In accordance with legal provisions, we are pleased to inform you about this right.

  • Right of withdrawal

You will have the right to withdraw from this contract without having to indicate a reason. The deadline for withdrawal is thirty calendar days from the day your order is delivered and you acquire physical possession of the goods.

To exercise your right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unequivocal declaration or using the attached withdrawal form model.

To exercise your right of withdrawal within the withdrawal period, it will be sufficient for you to send a notification regarding your exercise of the right of withdrawal before said period expires. You can send this notification by letter to the address of PALABOR S.L. in Diagonal Plaza 15, 50197 Zaragoza (Spain), or by email to the address: hello@bemask-pro.com

  • Operation of the right of withdrawal

In the event that you withdraw from this contract, we will reimburse all payments that we have received from you, excluding shipping costs, without undue delay, and within a maximum period of 14 calendar days from the date on which we have received the communication of your decision to withdraw from this contract.

You must return the products to us or deliver them to us without delay, and, in any case, within a maximum period of 14 calendar days from the date you notify us of your decision to withdraw from this contract. We may retain the refund until we have received the returned products or until you have credited us that you have returned them.

We will bear the costs of returning the products, only if you follow the instructions and use the shipping means that we indicate for the return. Otherwise, you will bear the costs of returning the products.

You will be solely responsible for the decrease in value of the goods if they have been manipulated in any way other than that necessary to be able to verify their nature, characteristics or operation.

We will make this refund using the same means of payment that you used for the initial transaction.

In purchases of 3 × 2 Packs, «The Client» will have the right to withdraw from the entire 3 × 2 Pack, but not from the products that make it up individually. However, «The Client» may request the change of products of a 3 × 2 Pack individually. To do this, “The Customer” must return the individual product following this OPERATION OF THE RIGHT OF WITHDRAWAL, and purchase a new replacement product, paying or receiving the price difference (if any).

  • Exclusion of the right of withdrawal

There will be no right of withdrawal, among other assumptions, in the case of contracts for the supply of:

  • Products that have been made according to an individual consumer choice or decision, or that have been clearly personalized.
  • Sealed products that have been unsealed after delivery and that, consequently, are not suitable for return for hygienic or health protection reasons, as specified and warned on the website: bemask-pro.com, before formalizing the purchase process.
  • Withdrawal form

You can use the following withdrawal form, although its use is not mandatory.

– TO:


Avenida Diagonal Plaza, 15 – NAVES 6 Y 7, Zaragoza, 50197 , Zaragoza


Email: hello@bemask-pro.com

– I hereby inform you of my withdrawal from the contract corresponding to the purchase of the following goods:

– Dated orders:

– Name and surname of the consumer:

– Consumer address:

– Signature of the consumer (only if the paper model is notified):

– Date:

  • Guarantee

The guarantee rights recognized by law will be applied to the products sold on this Website, without prejudice to the legal right of withdrawal.

To exercise their warranty rights “The Customer” should contact “The Seller” at the email: hello@bemask-pro.com

  • Applicable law and jurisdiction

The contracts entered into by “The Seller” and “The Client”, as well as these Legal Conditions, will be governed by Spanish law, expressly excluding the application of the United Nations Convention on the International Sale of Goods.

The jurisdiction will be governed by the applicable legal provisions.

  • Complaints and claims

In cases where “The Client” considers that their rights have been violated, they can direct their complaints to us via the email address: hello@bemask-pro.com in order to find a solution.

If “The Customer” has already made a purchase through our Website, and in accordance with Regulation No. 524/2013 of the EU, they will have the right to request an out-of-court resolution of their claim through the website http://ec.europa.eu/consumers/odr/